Chandragiri Service Portal
Online application and tracking for eleven municipal services
9000+
Users reached
44%
Time saved
99.9%
Uptime
The challenge
Citizens queued at the municipal office to submit forms that were then re-typed by hand into a register.
Our solution
An online submission portal with document upload, a staff review queue, and SMS status updates at each step.
The outcome
Counter footfall dropped by roughly 60%, and average turnaround went from nine days to three.
Delivery timeline
Discovery
doneDiscovery phase of Chandragiri Service Portal.
Design
doneDesign phase of Chandragiri Service Portal.
Build
doneBuild phase of Chandragiri Service Portal.
Pilot
donePilot phase of Chandragiri Service Portal.
Launch
doneLaunch phase of Chandragiri Service Portal.
“Transcript season used to take two weeks of everyone's time. It now takes an afternoon.”
Dr. Sabina Maharjan
Registrar · Krishnanagar Municipality
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